Carrier-Grade Voice AI & Multi-Provider SIP Trunk Infrastructure
Combining Voice AI Auto-Dialer intelligence powered by Human Answer Detection, low-latency multi-carrier SIP Trunk infrastructure, and unified CRM telemarketing with zero idle time.
SIP Trunk Interconnect: Telkomsel Priority, multi-carrier redundant auto-failover
CONCURRENT CHANNELS
1,240 / 2,000
HUMAN ANSWER RATE
94.8%
Mailbox filtered: 482 calls
SIP TRUNK LATENCY
18ms
Direct Carrier Gateway
DAILY VOLUME
182,410
SLA Uptime: 99.99%
"Hello good afternoon, Ms. Rina? We are confirming the approval of your facility limit..."
99.99%
SLA Uptime Guaranteed
Multi-carrier redundancy
<30ms
Carrier-Grade Latency
Direct telco interconnect
10M+
Calls Handled / Mo
High concurrent call capacity
0.8s
Human Detection
Zero agent idle waiting time
CARRIER & ENTERPRISE ECOSYSTEM
Direct fiber interconnects and mission-critical voice infrastructure powering Indonesia's leading telecommunications providers, insurers, and high-volume contact centers.
Tier-4 DC Cluster (Jakarta)
Direct IX Interconnect
Direct BGP Multi-Carrier Peering
Telkomsel • Indosat • XL
TLS 1.3 / SRTP Encrypted
Banking Grade Security
99.99% Guaranteed SLA
Carrier SLA Contract
AI-powered parallel auto-dialer processing thousands of numbers simultaneously. Human Answer Detection (HAD) identifies live humans from voicemail machines in 0.8 seconds, eliminating 100% of agent idle time.
Result: Telemarketing team productivity increased by 300% due to zero wait time.
High-capacity SIP Trunk infrastructure with thousands of concurrent channels directly connected to Telkomsel, Indosat Ooredoo, and XL Axiata. Features dynamic routing and auto-failover for uninterrupted call stability.
21ms
Primary Gateway26ms
Hot Standby24ms
Direct InterconnectUnified telemarketing CRM platform featuring automatic queue rotation, conversion pipeline tracking, agent live wallboards, and audit-ready audio recordings.
Conversion Rate (Today)
3,420 Deals Closed • 92% SLA Adherence
Call Recording & Audit QC
100% Encrypted • Automated Speech-to-Text Dispositions
Calculate potential idle-time elimination, real human reach throughput gains, and monthly cost efficiencies powered by Human Answer Detection (HAD) Voice AI.
* Industry benchmark: ~22 seconds wasted per conventional call on ringing and operator voicemails. NCT HAD filters this within <0.8 seconds.
1,613 Hours/Mo
Wasted hours on unanswered calls converted 100% into active productive talk-time.
Rp 54.988.000
Equivalent to Rp 659.8 Million per year in unspent unproductive agent payroll.
Ready to audit infrastructure and simulate real data for your enterprise?
Direct technical consultation with an NCT Solution Architect.
Equipping your telecom infrastructure with integrated machine learning for natural voice synthesis (TTS), instant speech transcription (STT), and mass voice broadcasting.
"Saya adit dari PT. Duo Sentosa Abadi"
Proven solutions engineered for retail banking, insurance, fintech, and nationwide BPO call center ecosystems.
Executing mass outbound telemarketing and telesurvey campaigns across tens of thousands of contacts daily for banking, insurance, fintech, and retail with conversion efficiency surging up to 300% via automated human voice detection.
24/7 professional contact center operations management with Live Wallboard supervision (Listen/Spying), real-time SLA tracking, and zero-idle automated agent workload distribution.
End-to-end workflow integration from Voice AI call qualification, automatic WhatsApp confirmation messaging, through retail POS cashier transaction recording with a 5-year hardware warranty.
Flexible infrastructure engineered to adapt to your growth. Test-drive our interactive system simulators below.
Focus on your core business while we manage professional call center agents with rigorous compliance standards.
All conversation recordings and KPIs are audited in real time.
Frequently asked questions regarding technical specifications, API integration, SIP Trunk infrastructure, and PT NCT's AI Blast engine.
Our Solutions Architect team is ready to assist with CCR capacity planning, SIP interconnection, and API integration for your enterprise infrastructure.
The AI Blast Engine analyzes audio waveforms in milliseconds when the call is answered. If the system detects busy signals, dead numbers, or telecom voicemail/mailbox machines, the call is instantly hung up and routed to the next number. The system ONLY transfers calls to agents when a live human voice is confirmed.
Our SIP Trunk and AI infrastructure supports hundreds to thousands of simultaneous call channels (flexible CCR) scalable to your active agent count and campaign volume with a 99.99% SLA uptime guarantee.
Yes, our platform provides comprehensive RESTful APIs and Lead Import modules (CSV/Excel) ready to connect with your company's CRM (Salesforce, Zoho, HubSpot, or custom SQL databases).
No. Our Softphone is built on pure WebRTC standards running directly within modern web browsers (Chrome, Edge, Firefox) without requiring extra software or hardware desk phones.
All voice communication streams and CRM data are encrypted using industry standards (TLS/SRTP). Call recording servers (REC) are hosted in high-security Tier-3 data centers with Role-Based Access Control (RBAC).
Discuss outbound call architecture, idle time elimination, and SIP Trunk interconnection with our Solutions Architects.
Immediate response. 24/7 Hotline: +62 851-5544-7829
