Complete Documentation of AICRM System.
Comprehensive guide to 11 contact center operational modules, video demonstration for zero idle time handling, and telecommunications call disposition glossary.
AI Blast & CRM Demonstration Video
Watch how PT NCT's Voice AI Blast and Executive CRM integration filters live human voices in milliseconds and eliminates agent idle time completely.
Complete Documentation of 11 CRM Modules
Comprehensive architecture of PT NCT's intelligent telemarketing CRM platform built to handle tens of thousands of outbound calls daily with high scalability.
Executive Summary & Platform Goals
CRM Admin & AI Auto-Dialer System is a customer relationship management (CRM) and smart outbound call automation platform designed specifically to increase operational efficiency for telemarketing, tele-sales, and tele-donation teams. It combines lead database management, agent allocation, AI Blast Auto-Dialer with Human Answer Detection, and real-time performance analytics.
Fitur Utama Modul:
- • AI Blast Automation: Dials thousands of contacts in parallel and only connects to Agents when a human voice is detected.
- • Agent Efficiency Optimization: Eliminates idle time caused by unanswered calls (NBP), busy lines, or voicemail.
- • Real-Time Telemetry & Wallboard: Live monitoring of call statuses, waiting room queues, and agent productivity.
- • Multi-Provider Campaign Management: Tracks call success ratios based on mobile service providers.
Call Disposition Glossary & Standard Codes
Industry-standard call disposition codes automatically logged across CRM analytics and PT NCT's AI Blast engine for precise reporting.
Human Answer Detection
AI technology filtering human voice vs telecom voicemail machines in milliseconds.
Concurrent Call Rate
Number of automated call channels running simultaneously in parallel.
Closing / Sales
Prospect agreed and successfully completed transaction / registered.
Call Back
Prospect requested to be called back at a specific agreed time.
No Pickup / No Answer
Phone rang but was not answered by the recipient.
Mailbox / Voicemail
Call diverted to automated telecom voicemail / mailbox machine.
Wrong Number
Number dialed does not belong to the intended prospect.
Not Interested
Prospect explicitly stated they are not interested in the offer.
No Mbanking / No CC
Prospect does not have Mobile Banking or Credit Card (unqualified).
Over Age
Prospect age exceeds the maximum product qualification range.
Redial Round 1 to 8
Scheduled redial attempts for numbers not yet connected.
Waiting Room Expired
Call connected but no agent was available to take transfer in time.
Ready to Optimize Your Calling Operations?
Discuss outbound call architecture, idle time elimination, and SIP Trunk interconnection with our Solutions Architects.
Immediate response. 24/7 Hotline: +62 851-5544-7829